CUSTOMER CARE

Have any questions or concerns?

We’re always ready to help!

call us: +371 29221754    email:  feltstyle@gmail.com

FAQ

Do you provide International delivery?

Yes. We provide International delivery.

 

“Standard” Delivery
Unless an expedited service is requested, your order should arrive you soon from the time you receive an email shipping confirmation.

Delivery to Post Office Boxes Orders will not be shipped to a Post Office Box. All orders will have to have a valid non-PO box address.

 

What are your delivery options?
 

All orders are shipped through registered post and delivered worldwide. Feltstyle staff strives to process your order quickly and accurately. As a customer, you can expect timely email tracking notifications as well as quick resolutions to any issues or problems that may occur.

 

Can I return an item?
 

14 Days Guarantee 
Here at the Feltstyle.com shop, we are certain that each customer will be satisfied with their purchases. But if you do find that your order is not suitable for you, you are welcome to return it to us in 14 days from your purchases. However, each order must fulfill the guidelines mentioned within our returns policy before you return it back to us. To return an order simply contact us via the contact page and our customer service team will give you further instructions.

 

How can I make a payment?
 
Payment can be made by Credit card or PayPal.
You can order and make payments from any device - phone or tablet.
When placing an order, your billing address must correspond to the address of your credit card otherwise we will not be able to process your order. All transactions are secured, The website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect any personally identifiable information ( e.g. name, address, telephone number, and e-mail address), also referred to herein as personal information, about you unless you provide it to us voluntarily.

 

 

How do I know if my order has been obtained?

 

Orders may take from 24 to 36 hours to process. Once your order is processed you will receive an email notification with shipment information. All delivery standards begin when you receive this email. If the order is placed after 3:00 PM CST on Friday or on the weekend, the earliest it will ship is Monday.

 

What is your returns policy?
 

If returning right items for a refund: Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments or detained by customs.

All returned merchandise should be sent to the shipping address we email you, if it is not the right address, we are not responsible for the loss caused by the issue.

 

 

We Guarantee a Secure Shopping, Trusted Site.
 

Here at the Feltstyle.com shop, we value your safety and privacy, therefore all purchasing transactions take place over a secure connection. Our store features the latest SSL Encryption along with the industry's most advanced security software to protect all sensitive information. We will never share your information with unknown third parties.

 

 

 

 
FELTSTYLE

registered trademark

Made in  Latvia

 

FACTORY ADDRESS

6 Krimuldas str.

Riga, Latvia, LV 1039

feltstyle@gmail.com

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© 2015 by Feltstyle